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Home > Why I Hate AT&T U-Verse: Chapter 9879

Why I Hate AT&T U-Verse: Chapter 9879

June 20th, 2015 at 11:23 pm

After a dozen calls, as many chat sessions, and one very angry session with the rep in the ATT store today, my Facebook connectivity came back for about 3-4 hours tonight. It had been completely out since Wednesday. I got nothing but the runaround from ATT including customer service reps who said everything from "reboot your computer," to " unplug your modem." But of course, it was not a hardware problem, and a few of them admitted it was their problem, not the FB problem that seems to be the party line.

Now the da*n thing is out again and now it will not even load Google, much less FB. Apparently this remains a widespread problem in the Midwest.

It's one thing to have this problem; it's completely another to have such horrible customer service.

3 Responses to “Why I Hate AT&T U-Verse: Chapter 9879”

  1. Amber Says:

    Honestly, I think all cable providers sucks. Lately, I've been having a problem with Uverseas as well, the TV is constantly going out. I haven't called them yet because when ever it happens I'm always on my way out to work, and I know the call will take some time 😡

    Good luck

  2. FrugalTexan75 Says:

    That just totally stinks!

  3. Pam T Says:

    This is by far the worst company that I have ever had to deal with. They lie, steal, cheat and hire people who have no idea what they are doing. Direct TV, you may want to find a way to distance yourself with AT&T or try to TAKE OVER their whole operation. AT&T Customer Service scores way below a -0, more like a -1,000,000,000,000,000,000, can I go on? I signed up for service with AT&T AND Direct TV earlier part of November. When the tech finally made it to install the AT&T Internet box, told us it was an issue outside, he left and never came back or called. I gave them a whole 24 hours to call me but nothing. I finally called them and was told there was an issue with the outside line and someone would call me in 72 hours (3 days). I waited 3 days and no call. I called them back and while on the phone had another representative call me and tell me that I was decline then said no wait, we call to reschedule for service. I called them back and the person whom answered the phone said there was no call to me and that it would take a week or two for someone to come out, and still no guarantee that even then they could get someone out to fix it. I hung up and called back to cancel the AT&T service as well as the Direct TV service. The person I spoke with cancelled the AT&T (he works for AT&T), and Direct TV...I received a confirmation number for both. I was told I will have my money back within 24 hours. Direct TV refunded my money as promised. However, AT&T still has not given me money back. I have called every day since Nov. 24...I was told the first time I would have my refund in 24 hours. I got my money back from Direct TV in 24 hours. AT&T NOTHING! I was told it will take 61 days, 45 days, 14 business days, 5-10 days and 3-5 days. I am so fed up with them I could scream. I hate when a business tells me that. It didn't take you 61, 45, 14, 5-10 or 3-5 days to take the money out of my account, so why does it take that long to put it back in my account? Hire a group that does nothing but give CUSTOMERS BACK THEIR MONEY!!! I have spoken to so MANY so called supervisors. I was given confirmation numbers, escalated numbers and it was all for nothing. I was told this morning, they never cancelled my service, they stopped auto pay. Auto Pay? I never signed up for that!!! So, Why? Another issue that they are dumb and don't have a clue what they are doing....The last woman I spoke to kept telling me she sorry, I don't care about you being sorry. I said that doesn't work and I know you are not to blame, but the fact still remains I don't have my money!!! To keep repeating I'm sorry doesn't help. That does not help me get my money back now does it? She said I need your permission to refund your money in 3-5 days, or you can call your bank. I would have to lie to my bank and say it was unauthorized to get my money back or wait 14 days to see if they refund it. I want to just scream! I wish I could say what I really want to but, I could get arrested for the words! I DISLIKE, because HATE is such a strong word and I want to get into Heaven! I will post on every site to tell people to stop doing business with AT&T. There are other companies that are more than willing to help and treat customerís right. AT&T Customer Service is: HORRIBLE! Did I say HORRIBLE? I can't stand them! I wish they would get shut down! I work in a building and next door to many other buildings that are always asking for companies to recommend. I will NEVER EVER RECOMMEND AT&T EVER! The President of AT&T you suck and so does your company customer service reps. Lies, after lies, after lies keeps coming out of your mouth!!! STOP IT! PLEASE STOP THE DAMN MADNESS! GIVE ME MY DAMN MONEY BACK!

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