Last night we went out for a little family birthday celebration. We ordered a shared appetizer and two drinks, plus food for DD.
The server brought the wrong wine (even the wrong color!) for my husband, and the appetizer never showed up. I told the server when he delivered the entrees about the appetizer's absence, and his remark was "I'll take it off your bill." No apology, no explanation, no offer to take the food back and get the appetizer. Later he came by and told us it was his fault, and he could get them to "bring it out quickly," but it was halfway through our entree!
He also forgot the bread, and was obviously a little undone by his mistakes. In a case like that, how much do you tip? Nothing? Ten percent? More?
Sometimes it's just not worth it to go out....
Tipping Bad Service?
September 15th, 2010 at 07:55 pm
September 15th, 2010 at 08:06 pm 1284581174
If the guy showed some remorse and seemed to be having an off night, I'd tip a little less than 15%. I know what you mean, though; I don't go out often anymore so I'm extra disappointed when it didn't work out. Went to the Birchwood Cafe (you're in or near Mpls, right?) for the first time recently, and they were out of most vegan options so I ended up with plain oatmeal, some fruit syrup and maple syrup to pour on it, and dry toast. And sat outside where they'd planted a load of flowery shrubs that were like ambrosia for bees. Ugh! Luckily you just throw money in the tip jar there, so it was easy for me to skip tipping.
September 15th, 2010 at 08:07 pm 1284581224
September 15th, 2010 at 08:24 pm 1284582267
September 15th, 2010 at 08:39 pm 1284583178
September 15th, 2010 at 11:49 pm 1284594581
I am generally torn as what you should tip in the case of bad service. Only because do you honestly think the server is going to think he/she provided bad service or are they more than likely to think you're (the general you, not you specifically) just a lousy tipper?
September 16th, 2010 at 12:52 am 1284598372
September 16th, 2010 at 01:04 pm 1284642240
I will undertip if I feel the server is rude or uncaring. For honest mistakes, and for those I think are in learning mode, I'm pretty forgiving.
September 16th, 2010 at 07:54 pm 1284666851